Refund policy
Refund Policy
At Laptop Top Deals, we want you to be completely satisfied with your purchase. If you're not happy with your refurbished laptop, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return. Items must be returned in the same condition you received them — with all original accessories, packaging, and documentation included.
Eligibility for Returns
- The laptop must be in the same condition as delivered, with no signs of misuse, accidental damage, or unauthorized repairs.
- All included accessories (chargers, cables, manuals, etc.) must be returned.
- The original packaging must be used where possible.
How to Start a Return
- Contact us at support@laptoptopdeals.co.uk with your order number and reason for return.
- We'll provide a return authorisation and instructions within 2 business days.
- Pack the item securely with all accessories and original packaging.
- Ship the item to the address provided in your return authorisation.
Refund Processing
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days.
Return Shipping Costs
- If the return is due to a faulty product or our error, we'll cover return shipping costs.
- If the return is for a change of mind, the customer is responsible for return shipping costs.
Warranty Claims
All our refurbished laptops come with a warranty as specified on the product page. Warranty claims are handled separately from returns — please contact us at support@laptoptopdeals.co.uk with your warranty details.
Non-Returnable Items
- Items that have been damaged through misuse, unauthorized modifications, or accidental damage.
- Software licenses or digital products that have been activated or downloaded.
Contact Us
If you have any questions about returns or refunds, please contact us at support@laptoptopdeals.co.uk.